RÉSUMÉ

SENIOR BUSINESS INFORMATION CONTENT DESIGNER

Assurant, Miami, FL, September 2021 — Present

• Led cross-functional teams in the planning, execution, and delivery of complex business information content projects, ensuring alignment with organizational goals and objectives.

• Facilitated effective communication and collaboration between business units, content creators, and technical teams, fostering a cohesive project environment and ensuring the timely delivery of high-quality content.

• Implemented streamlined project management processes and methodologies, enhancing efficiency and productivity while maintaining a keen focus on content quality, resulting in successful project completion within established timelines.

SENIOR TECHNICAL WRITER

Assurant, Miami, FL, June 2020 — September 2021

• Produced clear, concise, and technically accurate documentation for complex software and hardware products, ensuring end-users and technical audiences could easily comprehend and implement the provided information.

• Worked closely with subject matter experts, software developers, and product managers to gather technical information, translating it into user-friendly documentation, and facilitating knowledge transfer across teams.

• Ensured compliance with industry standards and company documentation guidelines.

TECHNICAL WRITER

Assurant, Miami, FL, April 2017 — June 2020

• Crafted clear, concise, and user-focused documentation, translating complex technical concepts into easily understandable language for various audiences, including end-users, administrators, and developers.

• Collaborated with cross-functional teams to review, edit, and update existing documentation, ensuring accuracy, relevance, and adherence to established documentation standards.

RESEARCH SPECIALIST

Assurant, Miami, FL, August 2016 — April 2017

Played a crucial role in ensuring adherence to regulatory requirements and ethical standards within the organization's research endeavors. Responsible for developing, implementing, and maintaining robust compliance programs to safeguard the integrity of research activities. Monitored research protocols and conducted audits to guarantee compliance with applicable laws, regulations, and industry best practices.

FREELANCE BOOKKEEPER

Luis Service & Repair, Miami, FL 2015 — 2016


Responsible for all accounting operations including customer billing, accounts payable and accounts receivable, taxes, financial reporting, and bank reconciliation.

OPERATIONS MANAGER

Savoir-Faire Creative, Tampa, FL, 2013 — 2015


Coordinated various aspects for this start-up design agency, including, but not limited to, event management, legal drafting, copywriting, database consolidation, scheduling, correspondence, and company finances. 

SERVER

Seasons 52, Miami & Tampa, FL, 2012 — 2015


Combined extensive wine and menu knowledge with corporate service standards to directly engage with guests and deliver memorable dining experiences.

ASSISTANT MANAGER

EVOS, Miami, FL, 2010 — 2012

Supervised a staff of 20+, steadily coaching team members to strengthen workflow, simultaneously aiming to generate sales, establish team unity and delight the flow of guests in each shift.

STORE MANAGER

American Apparel, Miami, FL, 2008 — 2010

As the head of management, I oversaw daily operations, management of sales, inventory, and employees. This meant maximizing profits and upholding corporate values to achieve the company’s objectives.

BACHELOR'S DEGREE IN POLITICAL SCIENCE

University of South Florida, 2004 — 2008

BACHELOR'S DEGREE IN ENGLISH / TECHNICAL WRITING

University of South Florida, 2004 — 2008